Hi! I'm Kat Richards.

A strategy catalyst driving high-impact, user-centered solutions that challenge the status quo.

With 13+ years of experience, I lead with vision, bridging creativity and strategy to drive meaningful impact. I blend cultural insight, brand storytelling, and research to craft strategic solutions that resonate.

At Digitas, I foster collaboration and inclusivity, empowering teams to push boundaries and drive innovation. As a leader, I amplify voices, transform ideas into action, and shape a more inclusive industry.

Person holding a pencil poised above blank white paper, ready to write or draw.

Hire me for

- Evangelize agile mindset and way of working
- Nurture team growth through ongoing learning and coaching
- Streamline operations through scalable solutions and frameworks
- Advocate for users through research and behavioral insights for a holistic experience
- Bridging silos across departments with a strategic vision/roadmap
- Aligning stakeholders and influence impactful change
- Build emotional connections to consumer needs
- Spark consumer engagement to build brand loyalty and trust
- Ensure brand consistency and accessibility across digital and physical spaces
I’m always looking for an opportunity to share my knowledge and thinking, through thought leadership and speaking engagements. See my speaking page for details.

Let's connect

Clients I’ve had the opportunity to partner with:

Illustration of a person with question marks

Fearless Curiosity

A safe space to ask hard questions and embrace bold play.

I look for spaces that embrace:

Illustration of four hands of different skin tones holding each other's wrists to form a square, symbolizing unity and diversity.

Diverse Perspectives

An inclusive place that champions diverse ideas, cultures, and voices.

Illustration of an iceberg with a visible underwater section.

Strategic Growth

A complex challenge to navigate, with a team to elevate & empower.

What others say

Silhouette of mountain ranges at sunset with misty atmosphere and warm sky.

Angela (SVP - Account)

“Kat is really good at listening and wrangling people to deliver on the work. I saw her actively listen and engage our clients, and it was reassuring to see her defend her thinking.”

Ali (CSO)

“The GOAT. Kat is walking the talk. Way to freaking go! Thank you for facilitating and having a great discussion on Asian Representation in Media.”

“The amount of details in this research, leading into the strategy. This is great stuff. Thank you to you and your team for the diligence.”

Amy (CXO - Global Markets at BofA)
“These personas are well-rounded to depict the enterprise as a whole. Appreciates that they all come from different points vs one forced and centralized gated experience on this Women’s Ecosystem”

Rachel (SVP Marketing at BofA)
“This is awesome. Thanks again for pulling together this accessibility x strategy playbook. Super impressive, comprehensive and important thinking!”

Josh (Head of Experience Strategy)
“So impressed with your team’s thinking about this massive undertaking! I’m seeing a lot of change recommendations from all our conversations, so thank you… thank you for listening and hearing us.”

Antonio (Client Lead on MSK)
“Great job on the discovery workshop. The findings and presentation were smart and well received by the clients, but the real surprise was how engaged the client team was with the prioritization investing game. In the two years I’ve worked on the wealth team, this is the most engaged client call I’ve been a part of.”

Ashley O. (VP, Account Director)
“So fantastic! Thank you so much. This is exactly what we need. It’s so insightful to help us move forward. It’s really impressive to see how on point the pain points are visualized. I’m jumping out of my skin with excitement. ”

Karli (BofA Marketing Chief Executive)
“You are a super great partner. I think others would be watching designers design by now, but you’re in there pitching in. Always helpful when you have a collaborator with a POV!”

Michael (UX & CS Director)
“Left brain? Right brain? Kat is ambidextrous. She flawlessly balances strategic, analytic and methodical thinking with inspiring, creative and experiential ideas. She brings order to chaos and innovation to the norm. I thoroughly enjoyed every opportunity I’ve had to collaborate with Kat.”

Tyler (Account Director)
“Thanks for great work and for all the great discussion. Your research, professional approach and frankly, awesome work transformed our product.”

RC (Microsoft Product Owner)

Item 1 of 9

Let's build something together

A strategy catalyst driving high-impact, user-centered solutions that challenge the status quo.

Hire me for

Leadership & Operations

CX Strategy

Brand Marketing

Speaking